Latest posts by Husain Sumra

Bad customer service stories that’ll scare your socks off (and how to fix them)
  • November 3, 2025
Bad customer service can haunt your business long after the moment passes. From mix-ups and unhelpful staff to viral PR nightmares, these real-life stories show how small missteps can damage trust—and how simple fixes can turn a bad experience into lasting loyalty. [Read More]
Posted in Business Blog
Pick up some of the scariest phone calls in movies
  • October 28, 2025
The phone has long been one of horror’s favorite tools. From Scream to The Ring and Black Christmas, explore some of the most terrifying phone calls ever captured on film—and why they still give us chills today. [Read More]
Posted in Blog
Tasteful change: How to communicate restaurant menu and service changes to customers
  • October 16, 2025
Menu edits and service updates don’t have to scare off regulars. This guide shows how to gather feedback, plan changes, communicate clearly across channels, and boost loyalty with smart offers—so guests feel informed, valued, and excited to come back. [Read More]
Posted in Business Blog
When copper lines are silenced: Protecting your connection to what matters most
  • October 9, 2025
Copper theft is putting traditional landlines — and emergency access — at risk. As FCC officials warn, stolen or damaged copper wiring can silence 911 calls and isolate entire communities. This post explores why relying on copper is becoming unsafe, and how modern VoIP systems like Ooma Telo provide a dependable, digital alternative. Learn how you can keep your home connected, your calls clear, and your family protected — even when copper lines go silent. [Read More]
Posted in Home Phone Blog
How to set up a secure network for your home office
  • October 8, 2025
Working from home doesn’t have to mean taking security risks. Learn simple, effective ways to protect your home network — from using WPA3 encryption and strong passwords to safely managing remote access and keeping your devices secure. [Read More]
Posted in Home Phone Blog
The complete guide to protecting yourself from online identity theft
  • October 7, 2025
Protect your accounts with practical, modern defenses—spot phishing, use long unique passwords, turn on multifactor authentication, and switch to passkeys for simpler, phishing-resistant sign-ins. Learn how to monitor activity and exactly what to do if identity theft happens. [Read More]
Posted in Home Phone Blog
How do payphones work, and are they still used today?
  • October 7, 2025
Before cell phones became pocket-sized essentials, payphones were the go-to way to stay connected on the go. From airports to street corners, these booths powered everyday communication for over a century. This article explores how payphones actually worked—from coins and dial tones to connections through the public switched telephone network (PSTN)—and traces their journey from lifelines to nostalgic icons. [Read More]
Posted in Home Phone Blog
The seven layers of vacation rental safety for property owners and hosts
  • October 1, 2025
Boost guest safety and peace of mind with the seven layers of vacation rental protection—from safety phones with ready access to emergency help to property access, digital security, and insurance considerations. [Read More]
Posted in Blog
Accessible telephone technology for the hearing impaired
  • September 24, 2025
From HAC smartphones to captioned phones and accessibility apps, here’s how people with hearing loss can make calls easier, clearer, and more connected. [Read More]
Posted in Exclude from Feed
Fire alarm and security industry terminology
  • September 24, 2025
Confused by fire alarm and security jargon? This glossary explains essential terms and system types to help ensure compliance, safety, and clear communication. [Read More]
Posted in Business Blog
List of emergency telephone numbers around the world
  • September 24, 2025
911 isn’t universal. Use this country-by-country list of emergency numbers—plus calling tips—to reach police, fire, or medical help when traveling abroad. [Read More]
Posted in Exclude from Feed
How call blocking and spam detection technologies are evolving
  • September 19, 2025
AI and new verification tools are reshaping spam detection and call blocking—cutting robocalls, filtering junk, and helping businesses stay secure. [Read More]
Posted in Business Blog
How data travels across a network
  • September 11, 2025
Every email, stream, and call starts a data journey. Learn how packets, routers, and protocols move your information across networks—and why performance matters. [Read More]
Posted in Business Blog
Your safety checklist for staying in any vacation rental
  • September 11, 2025
The last thing you should worry about while on vacation is whether your rental is safe (and legitimate). Unfortunately, vacation-ruining scenarios can happen before you even arrive at your destination. That’s why the team at Ooma has created a list of vacation rental safety tips to help protect you and your family. [Read More]
Posted in Blog
Grandparents Day: Give them a gift they won’t want to return
  • August 28, 2025
Give your grandparents the gift of safety, convenience, and savings this Grandparents Day with the Ooma Senior Phone Bundle. Featuring large-button cordless phones, enhanced sound quality, free number porting, E911 support, and 24/7 concierge help, it’s a gift they’ll cherish every time they pick up the phone. [Read More]
Posted in Home Phone Blog
Observe National Emma M. Nutt Day: an important milestone in communication history
  • August 26, 2025
Did you know that September 1 is Emma M. Nutt Day? Emma M. Nutt Day celebrates the fact that Nutt was the first female telephone operator. Emma Nutt’s contribution to the telephone industry has been recognized by the National Museum of American History, which organized a one-day special event honoring her in 1984. It was called “All Alone by the Telephone. [Read More]
Posted in Home Phone Blog
I answered every spam call for a week and got to talk to a real live scammer
  • August 21, 2025
Usually, I just ignore every phone number I don’t recognize. If it is important they’ll leave a voicemail. But then I thought: What would happen if I answer my phone every time someone called for a week. Here are the results. [Read More]
Posted in Blog
Complete Guide to First Call Resolution and Tips to Attain it
  • August 8, 2025
This in-depth guide from Ooma covers everything businesses need to know about First Call Resolution (FCR)—a crucial call-center metric reflecting when a customer's issue is fully resolved during their first call (no repeat contact required). [Read More]
Posted in Blog
Which states have the most and the longest power outages?
  • August 1, 2025
Power outages are common across the U.S., especially in states prone to severe weather like strong winds and heavy rain. Using data from the U.S. Energy Information Administration (2019–2023), the Ooma research team identified which states experience the most frequent and longest outages. See the graphic below to find out where Americans are most often left in the dark. [Read More]
Posted in Blog
How businesses should be protecting themselves from cybersecurity threats in 2025
  • July 31, 2025
The tools cybercriminals use in 2025 are more advanced than ever, making it critical for businesses to avoid even the smallest slips in their digital hygiene. From large-scale data leaks that expose sensitive customer records to ransomware locking down your entire system, the threats facing companies today have real-world consequences that can disrupt operations, drain finances, and damage the trust you’ve built with your customers. [Read More]
Posted in Blog
We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more