Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you do not receive the call within a few minutes, please call: 877-353-5185

Popup images - person doing consultation

Let’s talk!

Our team can help you find the right solution.

Spectacular Spring Specials for Small Businesses! Call 877-353-5185 today.
LIVE CHAT
All systems are 100% operational.
Chat support

Thanks — We’ve Got Your Request.

A member of our support team will reach out to you as soon as we’re back online. In the meantime, you can keep browsing our support articles.

Need an answer right now?

Most questions are already answered in our support articles — setup guides, troubleshooting and how-tos.

Visit the Support Site
Or leave a message and we’ll follow up
By clicking below you expressly agree to and acknowledge the statements set forth in this
link By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
and in the Ooma Rewards Program Terms and Conditions.
Fix error

How does failover work with Ooma Connect

Last Updated: March 2, 2026

If you have configured Ooma Connect as a backup connection, as described here, your Internet will automatically switch to the LTE connection when the primary Ethernet WAN connection fails.

When this failover happens, here’s what to expect:

Voice calls

If you have Continuous Voice enabled, your calls-in progress will continue uninterrupted. You can also initiate new calls at any time.

If Continuous Voice is not enabled, calls-in progress will drop. New calls can be initiated within about 30 seconds.

Certain IP phones may take longer to reconnect during a failover. If your IP phone does not come back online within 30 seconds, try unplugging its power and re-plugging it.

Internet access

Internet traffic will resume flowing within 30 seconds for all other applications such as email and browsing. The failover period will not be noticeable at all for many applications.

When the primary WAN connection is restored, the system will switch to it, or “fall forward,” in about one hour. If you want to force the Ooma Connect back to the Ethernet WAN connection more quickly, simply restart the Base Station by unplugging the power cable, waiting 10 seconds, and then restoring the power.