Ooma Telo
Frequently Asked Questions.

Ooma Telo does not require a long-term contract. Home phone service runs over your internet connection, with basic service available after activation and optional premium features available for users who want additional functionality. [...]

Yes. Ooma Telo provides a familiar home phone experience. You use your phone the same way you always have — pick up the handset, hear a dial tone, and dial. Additional features like voicemail and call screening are easy to access through your phone or online account. [...]

Yes. Ooma Telo is designed to replace traditional landline phone service. You can even keep your existing phone number by porting it to Ooma and continue using your home phones while eliminating the need for old-school copper landline service. [...]

Yes. After connecting the device, you’ll activate your Ooma Telo online. Activation links the device to your account and enables home phone service. Once activation is complete, you can immediately start making and receiving calls. [...]

Ooma Telo is designed for simple, do-it-yourself installation. Most users can complete setup in minutes by connecting Telo to their router, plugging a plug into Telo, powering on the device, and activating it online. No technical expertise or professional installation is required. [...]

The Ooma Telo package includes: The Ooma Telo base station An Ethernet cable A power adapter A quick start guide This provides everything needed to connect Telo to your internet and begin setup. [...]

Ooma Telo combines a physical home phone experience with internet-based calling, making it ideal for users who want to keep their existing phones. Compared to mobile-only or chat services, Ooma Telo offers a familiar dial tone, dedicated voicemail, and a base station designed specifically for home use. [...]

Unlike copper landlines that depend on physical telephone wiring, Ooma Telo uses your internet connection to place calls. This allows for lower ongoing costs, modern calling features, and improved flexibility. You don’t need a phone company technician or dedicated phone line — everything runs through your existing internet service. [...]

To make a call, simply: Pick up the phone connected to your Ooma Telo Listen for the Ooma dial tone Dial the phone number as you normally wouldCalls are placed over your internet connection, but the experience feels the same as using a traditional home phone. [...]

Ooma Telo should be placed near your internet modem or router so it can connect directly to it via an Ethernet cable. For the best performance, it should be positioned in a well-ventilated area. Your home phone plugs directly into the Telo, allowing you to use existing cordless or corded phones throughout your home. If you want to get a new handset, Ooma has a variety of classic handsets and retro-inspired phones. [...]