The Virtual Receptionist is one of the most versatile tools in the Ooma Office features suite, giving companies the ability to direct incoming calls and share important information about their businesses.
TRY NOWThink of the last time you called into a large company. You likely had to choose your preferred language, navigated through a phone menu, and select a particular department or extension with an automated guide. In these instances, you were using a multi-level (or nested) virtual receptionist. Once considered a big business feature, the virtual receptionist is now available to businesses large and small, thanks to business VoIP providers like Ooma.
“I love that the Virtual Receptionist allows callers to pick from menu items that forward the calls to extensions or voicemails of each employee. We are using the mobile app to stay connected no matter where we are. We are able to receive and transfer calls to other extensions through the app while working from home!”
“With Ooma virtual receptionist we are able to route patient calls to the correct department. It has made life very easy and makes our patients happy. If a patient has a question and we are not available to answer they can immediately send a text and we can reply back and help in many ways we couldn’t before. Ooma helps us connect with our patients better.”
“The virtual receptionist has been great at directing calls for our company. Since we are a smaller business it helps that it stops 90% of the robo calls and makes it easy to get to the different departments.”
How to set up your Virtual Receptionist, Part 1 
How to set up your Virtual Receptionist, Part 2 To customize your own greeting, fill in the fields below or dial (866) 745-2113 to interact with a phone demo!
Press the play button below to hear your custom Virtual Receptionist greeting.
PLAY TRY AGAINSee more Ooma Office calling features.
A Virtual Receptionist is like having a friendly front desk assistant that can save time for your front desk staff. It greets your callers, offers menu options, and quickly routes them to the right person or department.
Instead of callers getting a busy signal or being put on hold, they hear a polished greeting and get directed right where they need to go. It’s a simple way to make your business sound bigger and more organized.
Yes! Record your own greeting, upload an audio file, or use our text-to-speech tool. You can even set up different greetings for business hours, after-hours, weekends, and holidays.
Absolutely. Calls can go straight to a live receptionist, a specific employee, a department, or even an external number.
No problem. You can choose a “default” path so the call still gets answered—whether that’s voicemail, a live person, or a general inbox.
Good news—it’s included in every Ooma Office plan at no additional cost.
You can create up to 10 options, making it easy to cover departments like sales, support, billing, and more. You can also create up to three Virtual Receptionists.
Yes. Whether your employees are in the office, working from home, or spread across multiple locations, calls can be routed anywhere.
Yes. You can record greetings in any language, so your business feels welcoming and accessible to all your customers.
Peace of mind. You’ll never miss a call, customers get a smooth experience, and your business projects a polished, professional image.