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Home > Small Business Phone Systems > Faqs > What Are Some Best Practices for Businesses Using Call Logs
What are some best practices for businesses using call logs?
- For maximum insight, consider pairing call logs with call recording (if compliance allows it) to enable call review, quality assurance, and training.
- Export call logs periodically (via CSV) to integrate with CRMs, run analytics, or maintain a backup of your company’s call history.
- Use the Call Resolution data (available with Pro) to monitor responsiveness — high unanswered call counts or voicemail rates may indicate staffing or workflow issues.
- Combine call-volume insights with employee schedules to better plan staffing during peak call times.
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