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Advanced Call Analytics
Improve productivity and take control with
Advanced Analytics.
Vast Report Library
- Choose from an array of default call reports and customizable templates, such as Calls by DID, user, ring group, queue, call listings and more.
- Easily sort and arrange reports as desired.
- Quickly chart data and export reports to Excel.
Easy Clickthrough and Advanced Filters
- Use powerful and easy drill down capabilities to get to the details you need.
- Focus reports on any metric using Quick Filters.
- Preconfigure Advanced Filters and routinely apply to reports simply and conveniently.
Ability to Automate Reports
- Save time and be more productive by automating report processes.
- Automatically send reports to anyone’s email inbox; recipients do not need access to the reporting portal.
Call Recording Playback and Download
- Easily view a call’s entire lifecycle from cradle to grave.
- Get complete call details, on call segments and phases of calls: Ringing, talking, hold and more.
- Playback and download call recordings, provide access to individual users.
Real-time Wallboards
- Help teams visualize successes and spotlight improvement areas.
- See live calls including call queuing and live agent status.
- Easily customize wallboards with your company logo, colors, and brand imagery.
- Send alerts to managers as metrics fall out of range.
- Use Amazon FireTV to render a wallboard without a PC.
Get the advanced VoIP call reporting you need to drive employee
and organizational performance.
Call 877-345-8847