Keep your crew safe with the Ooma Family Phone.

Ooma Family Phone uses VoIP (Voice over Internet Protocol), which connects calls through your home’s internet instead of old copper wires. You can still plug in your regular home phone to the Ooma Telo, and with the Ooma app, family members can answer or place calls on their smartphones.

Yes. With a stable internet connection, call quality is often clearer than a landline. For peace of mind, Ooma offers other product options like LTE backup with battery power, so your family stays connected even during outages.

Yes. Ooma supports e911, which means emergency services will receive your registered home address when you call. During setup, you’ll be asked to confirm your location. Families who move should update their address in My Ooma to ensure accuracy.

VoIP needs both internet and electricity. To protect your family:

• Ooma devices support optional battery backup.
• Ooma LTE backup keeps service running during broadband outages.
• You can always keep a cell phone handy as a backup.

Almost always. Ooma offers plans with little to no monthly fee beyond taxes and fees, plus unlimited nationwide calling. International rates are far lower than landlines—perfect for families with relatives abroad.

Yes. Ooma lets you “port” your existing number, so schools, doctors, and relatives can keep reaching your family the same way. Number porting typically takes 3–4 weeks, so keep your current service active until it’s complete.

No. Just plug your existing cordless or corded home phones into the Ooma Telo base. Families who want extra features can also use Ooma-enabled handsets or connect via the Ooma mobile app.

Yes. Using Ooma Family Phone is just like using a landline: pick up, dial, and talk. It also comes with 6 photo dial buttons for one-touch calling. Kids and grandparents don’t need to learn new apps unless they want advanced features like voicemail-to-email or mobile app calling.

Ooma comes with tools that make family life easier, including:

• Advanced call blocking to protect against robocalls, telemarketers and phone scammers.
• Voicemail with email/app alerts.
• Caller ID and call logs to track missed calls.
• Call forwarding, Do Not Disturb, and Multi-Ring for busy households.
• An Instant Second Line for when two people need to talk at the same time.
• Address-based 911, so emergency services can find you quickly.
• 911 alerts, which notify loved ones by text or call when 911 is dialed.

Yes. Ooma uses encryption and secure servers to protect your calls. To add another layer of security, make sure your home Wi-Fi network has a strong password.

Setup is very simple. Just activate your Ooma Telo device online, connect it to your router and plug in the phone. You’ll be making calls within minutes.

Ooma is a great fit for families who want:

• A reliable home phone with a low monthly cost.
• A central family number everyone can use.
• Easy calling for kids and grandparents.
• Affordable international calling for overseas relatives.
• Compatibility with home security systems and smart devices.

You can plug in multiple phones throughout your home using your existing phone wiring, or add Ooma handsets in different rooms. The Ooma mobile app also lets family members share the same home number on their smartphones.

Yes, Ooma Family Phone can be configured to work with many alarm and monitoring systems. Check with your alarm provider for compatibility, or consult Ooma Support for setup guidance.

Ooma Premier unlocks over 25 advanced features like voicemail-to-email forwarding, a second phone line, expanded call blocking, and enhanced call forwarding, so your family stays safe and connected.

With the Ooma app or My Ooma portal, you can:

• Check voicemail and call history.
• Manage features like call forwarding.
• Update your emergency address.
• Add international calling funds.
• Access support and billing.