How many agents can be assigned to a queue?

You can assign multiple agents to a queue and set their call-handling priorities. Businesses often add all customer-facing staff and then adjust who receives calls first based on availability or seniority. With Ooma Office Pro Plus, calls are received based on idle time or round robin format. With idle time, the call is routed to the agent who has been idle the longest. With round robin, it’s assigned to the agent with the lowest extension number order. It makes its way through the agents from lowest to highest order number and then loops back around.