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Home > Small Business Phone Systems > Faqs > What Types of Calls and Call Statuses Are Recorded Under Call Resolution
What types of calls and call statuses are recorded under “Call Resolution”?
The Call Resolution field (available to Pro admins) captures how a call was handled:
- Answered by a user — applies to direct calls as well as ring group, queue, or virtual receptionist calls
- Sent to voicemail
- Disconnected — the caller hung up before the call was answered or sent to voicemail
- Unanswered — the call was neither answered nor sent to voicemail
For outgoing calls, available statuses include Call Complete (answered or sent to voicemail) and Call Unanswered.
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