Ooma Business Blog

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Bad customer service can haunt your business long after the moment passes. From mix-ups and unhelpful staff to viral PR nightmares, these real-life stories show how small missteps can damage trust—and how simple fixes can turn a bad experience into lasting loyalty.

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Call forwarding is one of the simplest ways to stay responsive and professional. Learn what it is, how it works, and how to set it up through Ooma Office to keep your business running smoothly—no matter where you are or what is happening around you.

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As copper telephone lines disappear, technology partners have a golden opportunity. Discover how VARs, MSPs, and agents can profit from the copper sunset with Ooma AirDial—a compliant, future-proof POTS replacement solution that delivers predictable recurring revenue and long-term customer value.

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Menu edits and service updates don’t have to scare off regulars. This guide shows how to gather feedback, plan changes, communicate clearly across channels, and boost loyalty with smart offers—so guests feel informed, valued, and excited to come back.

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AT&T has started phasing out copper POTS lines, with no new installs or changes in nearly 20 states beginning October 15, 2025—and most copper services slated to retire by 2029. That puts fire alarms, elevator phones, safety call boxes and other POTS-dependent devices at risk. Learn the timeline, the operational and compliance impacts, and how modern POTS replacement solutions like AirDial keep critical systems online.

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Tired of spam calls? Learn what call blocking is, why spoofing complicates it, and how to block unwanted numbers in Ooma Office—including bulk and Nomorobo options.