Ooma Business Blog

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At Ooma, we’re always looking for ways to improve our products and make our customers’ lives easier. That’s why we’re excited to announce the debut of one of the biggest rounds of updates the Ooma Office mobile app has seen! With eight productivity-focused features to upgrade your experience, here’s everything you need to know about the app’s latest updates.

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A guest is calling the front desk, but you don’t know who it is because your old PBX system doesn’t have Caller ID. Last week, a different guest complained she kept pushing “0” and the phone hung up on her, instead of transferring her to reception. You don’t even want to think about what might happen if there was an emergency and someone couldn’t call 911.

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On-hold music can go a long way to boosting your callers’ mood and influencing things like customer satisfaction, caller retention and reduced churn. And guess what? Ooma can help you step up your music on hold game. Let’s take a look.

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In our ever-expanding digital landscape, we’re more connected than ever before—yet it’s also more challenging to build strong customer relationships, given the endless distraction and depersonalization.

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During this challenging time, it can be super helpful to get insights and ideas from others on how to deal with inflation. That’s why we turned to our community of Ooma customers and asked them to share how their business is coping. Check out what they’re doing below:

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Ooma just made it easy to transition from traditional phone service to Voice over Internet Protocol (VoIP) phone technology with two new analog telephone adapters (ATAs).