Ooma Business Blog

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Ooma Office now saves text message history directly in AgencyZoom, giving insurance agents instant access to past customer conversations. By viewing text details alongside call notes, agents can provide faster, more personalized service without making customers repeat themselves. Available for Ooma Office Pro Plus users, this feature boosts efficiency and is also supported in Pipedrive and SugarCRM integrations.

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When you’re working on the go, you know how important it is to be able to take your business phone service with you. Ooma allows you to do just that with the Ooma Office Mobile App and CarPlay integration.

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This in-depth guide from Ooma covers everything businesses need to know about First Call Resolution (FCR)—a crucial call-center metric reflecting when a customer’s issue is fully resolved during their first call (no repeat contact required).

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Integrating Ooma Office with SugarCRM helps businesses work smarter, not harder. Whether you’re aiming to deliver personalized customer experiences or make your team’s day-to-day easier, this CRM integration has you covered.

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Video meetings are a staple in today’s hybrid working environment. We offer some best practices and helpful tips to make the most of each meeting.

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If your number isn’t easy to find, potential customers might give up and move on to a competitor. That’s why listing your business phone number across multiple listings is essential. The good news? Many of these listings are completely free. They only require a little effort on your part to take advantage of them.