Ooma Blog

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Formerly known as the National Suicide Prevention Lifeline, the 988 initiative is a joint effort by the U.S. Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration (SAMHSA), the Federal Communications Commission (FCC), and the U.S. Department of Veterans Affairs, to put crisis care in greater reach for people in need.

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A guest is calling the front desk, but you don’t know who it is because your old PBX system doesn’t have Caller ID. Last week, a different guest complained she kept pushing “0” and the phone hung up on her, instead of transferring her to reception. You don’t even want to think about what might happen if there was an emergency and someone couldn’t call 911.

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On-hold music can go a long way to boosting your callers’ mood and influencing things like customer satisfaction, caller retention and reduced churn. And guess what? Ooma can help you step up your music on hold game. Let’s take a look.

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In our ever-expanding digital landscape, we’re more connected than ever before—yet it’s also more challenging to build strong customer relationships, given the endless distraction and depersonalization.

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Are you stuck paying for high-speed internet and a landline phone? Shelling out for two different services can be a drag. But the good news is you can cut costs, cancel AT&T home phone service and keep your phone number by switching to a VoIP service. VoIP, or Voice over Internet Protocol, enables you to make phone calls via the internet – so you won’t need a landline anymore.

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During this challenging time, it can be super helpful to get insights and ideas from others on how to deal with inflation. That’s why we turned to our community of Ooma customers and asked them to share how their business is coping. Check out what they’re doing below: