Ooma Blog

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Insurance claims are often slowed down by poor communication. This post explains how SMS and VoIP can streamline claim updates, reminders, and call routing to improve efficiency and the policyholder experience.

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Santa Claus has been around as long as anyone can remember, and yet his magical annual toy delivery hasn’t yet been modernized. Here is what we think it would look like if Santa applied modern business practices and added updated technology to his holiday operations?

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Cold calls and follow-ups are notoriously difficult, but you can use AI to craft sales scripts that can take your organization to a new level. We’ll go over what that means and get you started with some great prompts you can use to get results.

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Unlike traditional analog phones, internet (IP) phones work by sending calls over the internet, not a copper landline or a cellular network. With today’s technological advances, an IP phone system is much more compatible with software, offering greater flexibility and control for businesses of all sizes.

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The traditional office-bound workday is rapidly evolving. High-speed internet and video conferencing have reduced the need for in-person interactions, enabling employees to seek the flexibility of remote work and the benefits of skipping the daily commute.

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70 percent of customers still contact customer service via phone over other channels of support. What does that mean for your phone system? It better be on point, and AI can help. Check out these AI generated scripts and voicemail greeting prompts.