Ooma Blog

---

Bad customer service can haunt your business long after the moment passes. From mix-ups and unhelpful staff to viral PR nightmares, these real-life stories show how small missteps can damage trust—and how simple fixes can turn a bad experience into lasting loyalty.

---

Call forwarding is one of the simplest ways to stay responsive and professional. Learn what it is, how it works, and how to set it up through Ooma Office to keep your business running smoothly—no matter where you are or what is happening around you.

---

Menu edits and service updates don’t have to scare off regulars. This guide shows how to gather feedback, plan changes, communicate clearly across channels, and boost loyalty with smart offers—so guests feel informed, valued, and excited to come back.

---

Ooma Office now saves text message history directly in AgencyZoom, giving insurance agents instant access to past customer conversations. By viewing text details alongside call notes, agents can provide faster, more personalized service without making customers repeat themselves. Available for Ooma Office Pro Plus users, this feature boosts efficiency and is also supported in Pipedrive and SugarCRM integrations.

---

When you’re working on the go, you know how important it is to be able to take your business phone service with you. Ooma allows you to do just that with the Ooma Office Mobile App and CarPlay integration.

---

This in-depth guide from Ooma covers everything businesses need to know about First Call Resolution (FCR)—a crucial call-center metric reflecting when a customer’s issue is fully resolved during their first call (no repeat contact required).